We take refund requests very seriously and will review all requests carefully as we try to resolve any issues you may be facing or take in feedback on how we can improve. 

If you have been offered a Money Back Guarantee on any of our products, we will refund all your money back if you didn't get what we promised in our product, applied whatever we have taught and you still feel you've learned nothing new to improve your portfolio.

All Money-Back Guarantee requests must be submitted within 30 days of your purchase. Any requests thereafter shall not be entertained.

All Refund and Money-Back Requests will be subjected to a review (i.e To Check Course Completion Percentage, Usage of Tools) and will only be processed at our discretion.

For SSI Community Membership and ongoing subscriptions, we will only refund you the remaining balance of unused subscription (for annual subscription payment). The amount refunded will be calculated based on being charged the monthly subscription rate for the amount of months used before the refund request. No refunds will be given to subscriptions paid on a monthly basis.

Alternatively, you may also choose to transfer your course enrolment to a proxy. Please provide us with his/her information and we will contact them to follow up directly.

Please contact us at finance@10x.sg transfer your purchase to a designated proxy.